About the Role

Role Title: Deputy Venue Manager

Hours: 35-hours per week (to be worked flexibly)

Salary: £26,427.31 - £29,888.83 pro rata per annum (Band B)

Reporting to: Venue Manager

Main Responsibilities and Activities

• Deliver against financial targets, ensuring these are met.
• Deliver outstanding customer service to our students.
• To assist with the training and development of our student staff team.
• To identify and design a programme of training and development which highlights and enhances the strengths within the team.
• Grow the Venue’s Best Bar None scores and lead on implementing change to achieve this.
• Build relationships with clubs and societies to support and enhance student led events in our Venues.
• Continually look for new opportunities for increased income.
• Ensure the venue is fully complaint with the NUS licenced trade+ calendar, to ensure we return the maximum available score and equivalent retro payment.
• Support the Head Chef to oversee the running of the kitchen operation, ensuring paperwork is maintained and the food offering is of an exceptional quality.
• To act as duty manager in the Venue Manager’s absence.
• Working with the Venue Manager and the Head of Commercial Services to maximise profitability and grow the business.
• Work collaboratively with the Union’s Marketing Team to create new and engaging assets for the venue and to ensure our social media posts are complementary.
• Work with SU colleagues on the delivery of priority projects (Welcome Week, Varsity, elections, etc.).
• Ensure compliance with the Union’s policies, University policies and all relevant legislation – including Health and Safety, 1992 Education Act and Data Protection.
• Be a personal licence holder, acting as Duty Manager ensuring all licencing legislation is adhered to.
• Ensure all food safety legislation are adhered to across the team with records being maintained to a high standard.
• Adhere to the Equality and Diversity Policy of the Union, to ensure the venue is welcoming to as many students as possible.
• Carry out regular line and full stock checks, investigating fully any variances and informing the Venue Manager of outcomes.
• Help our Full Time Officers achieve their manifesto commitments.
• Actively engage in student-facing projects and activities of all kinds as required.
• Be an enthusiastic advocate for student leadership and the organisation’s values.
• Maintain your own professional networks and promote the Union on a local and national level.
• To undertake such other duties of a comparable nature as may be requested by the Venue Management Team.

Person Specification

Knowledge and Experience

• Experience of supervision / management of a hospitality operation with entertainment, food and beverage provision - i.e. delegated experience of acting as a Designated Premise Supervisor (DPS)
• Experience of delivering public facing events, including driving sales and using a variety of promotion methods.
• Experience of working with incoming and outgoing financial transactions.
• Experience of using online systems and processes relating to the management of a venue.
• An understanding of current trends in hospitality.
• Hold a food safety qualification, or be willing to work towards one.

Skills and Abilities

• Ability to engage diverse groups of members or customers with services and opportunities.
• Ability to lead a large team of students and full-time staff, motivating and supporting them to achieve high performance.
• Ability to design and facilitate engaging training programmes and sessions.
• Ability to work in and adapt to a fast-paced, changing environment.
• Ability to work collaboratively with others, both as part of a team and across different functions.
• Good financial literacy and ability to interpret financial information.

Values and Behaviours

• A demonstrable commitment to Salford SU’s values, mission and purpose.
• A strong commitment to championing equality, diversity and inclusion.
• Comfortable working in a democratic, student-led environment and being an enthusiastic advocate for student voice and representation.

Apply Now!

To apply for this role, please complete the application form here: Deputy Venue Manager Application Form and send an email to su-hr@salford.ac.uk with the subject line "Deputy Venue Manager" with a copy of your CV. 

This role is set to close to applications on the 18th March 2025 at 9am.